Shipping & Returns
Most items are made to order and may take up to 2-3 weeks to ship. This allows us to order smaller batches of fabric and reduce waste. We will notify you on the estimated time it will take to hand make your order.
Orders are shipped Monday through Friday during business hours, excluding holidays. Special online promotions may result in longer processing times. You will receive an email notification as soon as your package is on the way!
$8 flat fee via USPS Standard Shipping (5-7 business days)
$25 flat fee via USPS International Shipping. Currently only to Canada. (7-15 business days)
The following items cannot be returned or exchanged:
Final sale items
Custom or personalized orders
Return items received past 30 days of purchase
*** Late and ineligible returns (worn, stains, etc) will be re-shipped back to the customer.
Returns must be sent back and received in original condition within 30 days of your order date for a full refund. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. A 20% restocking fee will be applied to any item that is returned without its original tagging or other materials intact. If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. Original shipment fees are non-refundable.
Please be sure to include the following information in your package:
Date of purchase
Order Number or Copy of Receipt
*If it’s a gift, please include your name and purchaser’s name
Indicate if you would like store credit, exchange or refund.
Email us at email@example.com to confirm your return process initiation,
Ship your return to our address below:
117E Louisa Street #255
Seattle, WA 98102
We assess repairs on a case by case basis. Please email us at firstname.lastname@example.org with the same information needed for returns and also include a picture of the repair needed on the product. Repairs can be requested up to 60 days past the day of purchase.
Questions about your order?
Please contact us at email@example.com if you have any problems with your order.